HayleyChat simplifies how multifamily agents handle scheduled tours, making the process efficient and straightforward. Integrating with agents' calendars and CRMs and providing timely notifications and follow-ups ensures agents are always prepared and informed. This article explores the user-friendly features of HayleyChat that assist agents in managing tours, from scheduling to completion, and how it enhances their interaction with prospects.
A. Automatic Updates in Agent Calendar and CRM:
When a tour is booked through HayleyChat, a contact card is automatically created in the Hyly CRM, and the agent's calendar is updated. This feature allows agents to easily access and manage both the appointment details and prospect information directly from their calendars.
B. Configuring Tour Slots and Observing Holidays:
HayleyChat simplifies scheduling by automatically considering the agent's available slots and holidays:
HayleyChat automatically excludes dates marked as holidays in the Journey AI Tours app from the available dates for scheduling tours.
b. Recurring Tour Slot Settings:
It also respects the recurring tour slots set by agents, ensuring tours are only scheduled during these specified times.
C. Notifications for Agents:
HayleyChat keeps agents in the loop with multiple notifications:
a. Tour Scheduled Notification: Agents receive an email when a tour is scheduled, adding it to their calendar.
b. Night Before Tour Notification: A reminder email is sent to agents the night before a scheduled tour.
c. No-Show Notification: The agent is notified if a prospect doesn't show up for the tour.
d. Tour Cancelled Notification: Agents are informed via email if a tour is canceled.
e. Tour Rescheduled Notification: Agents receive an update with the new date and time if a tour is rescheduled.
D. Following Up with Prospects:
HayleyChat supports agents with tailored campaigns and follow-up emails in key areas: Pre-Tour, Post-Tour, and Reviving Cold Leads (Prospect Winback), aiming to educate prospects, prompt them to schedule tours, apply for a lease and rekindle interest in leads that might have lost momentum.
Next:
How does HayleyChat automate the transfer of lead contact details into an agent's CRM?