Hayley simplifies how multifamily agents handle scheduled tours, making the process efficient and straightforward. Integrating with agents' calendars and CRMs and providing timely notifications and follow-ups ensures agents are always prepared and informed. This article explores the user-friendly features of Hayley that assist agents in managing tours, from scheduling to completion, and how it enhances their interaction with prospects.
Managing Tours scheduled by prospects using Hayley is the same as managing tours scheduled by prospects using Tour Scheduler and Tour Site.
A. Automatic Updates in Agent Calendar and CRM:
When a tour is booked through Hayley, a contact card is automatically created in the Hyly CRM, and the agent's calendar is updated. This feature allows agents to easily access and manage the appointment details and prospect information directly from their calendars.
B. Configuring Tour Slots and Observing Holidays:
Hayley simplifies scheduling by automatically considering the agent's available slots and holidays:
Hayley ensures that dates marked as holidays in the Journey AI Tours app are automatically excluded from the available dates for scheduling tours.
b. Recurring Tour Slot Settings:
It also takes into account the recurring tour slots set by agents and ensures that tours are exclusively scheduled during these designated times.
C. Notifications for Agents:
Hayley keeps agents in the loop with multiple notifications:
a. Tour Scheduled Notification: Agents receive an email when a tour is scheduled, adding it to their calendar.
b. Night Before Tour Notification: A reminder email is sent to agents the night before a scheduled tour.
c. No-Show Notification: The agent is notified if a prospect doesn't show up for the tour.
d. Tour Cancelled Notification: Agents are emailed if a tour is canceled.
e. Tour Rescheduled Notification: Agents receive an update with the new date and time if a tour is rescheduled.
D. Following Up with Prospects:
Hayley supports agents with follow-up emails in key areas: Pre-Tour Nurture, Post-Tour Nurture, and Reviving Cold Leads (Prospect Winback). These tailored email nudges aim to educate prospects, prompt them to schedule tours, apply for a lease, and rekindle interest in leads that might have lost momentum.
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How does Hayley Nurture your prospects?