Hayley Chat (Guided + Conversational) is an automated leasing assistant designed for multifamily properties, offering a seamless and efficient setup. The Hyly team handles all the configurations based on your preferences, ensuring a hassle-free experience. This article will walk you through the various settings and customization options for Hayley Chat.
Let's explore the simple steps and options to optimize your Hayley Chat experience.
A. Navigation to Hayley Chat:
To access Hayley Chat, log in to your Journey AI account and navigate the Journey AI suite. To enter the settings, click the Hayley Chat tab and the subtitle Your 24*7 agent for smarter operations.
B. Hayley Chat Menu:
Hayley Chat menu has two items: Hayley Chat and Knowledge Base. On clicking the drop-down menu beside Hayley chat, you will find the following options:
- Customization Settings.
- Share Options
- Tour Settings
- Preference Center
- Reports
🔹Customization Settings is the default page that opens when you log in to Hayley Chat. Here, you can change the following settings:
a. Customize the Hayley mascot to change the mascot name, icon, and color coding. Also, you can change its position on your property website. You can add your mascot and select an animation style for your mascot
b. Also, you can customize the text bubble messages for the Chatbot.
🔹Share Options settings will give you access to embedded codes and URLs needed to integrate Hayley into your property website. It includes Embed Code and Share URL.
🔹The Tour Settings page provides the URL for self-guided tours.
🔹Preference Center settings will allow you to set your preferences for Hayley Guided Chat as mentioned below:
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- You can turn the Spanish language feature on or off.
- You can turn the price range filter on or off to see available units.
- You can add or remove the Tour Scheduler tab from the Hayley chat.
- You can add an extra button to guided chat and customize it as needed.
- You can turn on/off the mandatory phone number field for tour scheduling and form submission.
- You can add questions to the Tour Scheduler and Contact Me form.
- You can add or remove the Feedback Request option.
- You can add or remove the “Do I Qualify” button.
🔹The Reports section will allow you to view and analyze Hayley's metrics. The following reports are available under the Reports menu:
- Hayley Analytics: This report gives an overview of the Hayley metrics.
- Hayley Contact Lists: This report gives the contact details of each lead generated by Hayley Chat.
🔹Knowledge Base: Knowledge Base stores all relevant information related to your property, which allows Hayley to respond in a human-like, friendly, and engaging manner to prospect any query. Using detailed information about your property, Knowledge Base enables Hayley to provide accurate and helpful answers to frequently asked questions.
The data under the Property Knowledge Graph is synched from your Sub-Org settings. Also, you can contact our support team at support@hy.ly if you need any extra information to be added.
Next:
How do I customize the Hayley mascot?