Tours
      Back to home
      1. Hyly AI Help Center
      2. Journey AI
      3. Tours

      How do I cancel or reschedule an appointment in Journey AI Tours?

      a. Go to Journey AI Suite> Select Sub-Org> Click Tours> Go to Agent Calendar.

       

      cancel tour image 1

       

      b. Once on the Agent's Calendar, click on the tour you wish to Cancel or Reschedule.

      c. To cancel, click Cancel Tour; to confirm, click Yes.

      d. To reschedule, click Reschedule Tour.

       

      cancel your image 2

       

      e. Select the new date and time as requested by the prospect, add attribution, and click the Reschedule button.

       

      cancel tour image 3

       

      Next:

      How do I close a tour in the Journey AI Tours?