You can customize Amenity Reservation SMS prompts at the Org level.
a. Go to Journey AI Suite> Select Sub-Org> Click Tours> Click Admin Settings: Tour Scheduler.
b. Go to Custom SMS Templates and Amenity Prompts.
c. The SMS prompts are available for the following;
- Manage Response: To give general instructions to the resident about how to manage the amenity reservation.
- Reservation Confirmation: Once the amenity reservation is confirmed.
- Reservation Night Reminder: Reminder SMS sent a night before the reservation date.
- Morning Reminder: Reminder SMS sent in the morning of the reservation date.
- DELETE Response: For reservation cancellation.
- RESCHEDULE Response: For rescheduled reservation.
- RESERVATIONS Response: To send reservation schedule.
- Unrecognized Response: If the response from the resident is not recognized.
- Reservation not found: If the reservation is not available in the system.
d. The left side panel shows the default SMS prompts.
e. You can customize the prompts in the right-side panel per your requirements.
f. Click the Save button to save changes.
Next:
How do I install the Journey AI Tour scheduler on my property website?