a. Go to Journey AI Suite> Select Sub-Org> Click Tours> Go to Agent Calendar.
b. Select the walk-in you wish to reschedule, cancel, or delete.
c. The reschedule, cancel, and delete walk-in buttons are available at the top right side.
d. To reschedule a walk-in, click on the reschedule button, change the date and time, add attribution, and click the Reschedule button.
e. To cancel a walk-in, click the cancel button and click OK to confirm cancellation.
f. To delete a walk-in, click the delete button and click OK to confirm.
Next:
How do I schedule agent events and staff meetings in Journey AI Tours?