How do I use Journey AI Tours Reports?

The Journey AI Tours Report page provides various types of reports related to tours for analysis.

Following are the reports available on the Journey AI Tours Report Page.

Tour Activity.
Tour Activity By Channel.
Tour Activity By Channel/Source.
Tour Activity By Source.
Tour Activity by Type.
Tour Activity by Unit.
Tour Cohort.

To access these reports, follow the steps below.

a. Go to Journey AI Suite> Select Sub-Org> Click Tours> Click Reports.

b. To download the reports as .CSV files, click the Export Tours button.

c. To refresh the reports, click the Refresh Report button

d. You can set the date range to view the report Calendar icon.

e. To export the prospect's information, click the Export button.

f. The Tour Activity report shows the details of the tour activities based on the activity date. It shows the numbers and percentages of scheduled, rescheduled, or canceled tours in a particular date range.

g. The Tour Activity By Channel report shows the tour activity percentages and numbers and the Channel details from where the tours came.

h. The Tour Activity By Channel/Source report shows the tour activity percentages and numbers with the Channel and Source details. The source details show the source medium, Web, Walk-In, etc., and the source assets, such as apartments.com, rent.com, property website, etc.

i. The Tour Activity By Source report shows the tour activity percentages and numbers with the Source details of the tours.

j. The Tour Activity by Type report shows the tour activity percentages and numbers based on the type of tours scheduled, rescheduled, or canceled.

k. The Tour Activity by Unit report shows the tour activity percentages and numbers based on the unit of the property for which the tours are scheduled, rescheduled, or canceled. If the unit details are not mentioned in the tour scheduling form, they will be reflected as Unknown.

l. The Tour Cohort report shows the actual tour scheduled percentages and numbers based on the date range for which the tours are scheduled. This report will show the number of tours scheduled, the number of tours not closed, the percentage of tours not closed, the number of no-show tours, and the percentage of no-show tours.

Difference between Tour Activity and Tour Cohort Reports

Tour Activity: Shows the activity that occurred in the selected period.

Tour Cohort: Shows data about the group of tours scheduled for the selected period -- the "cohort of tours."

Example: If the tour is scheduled for 12th Oct, but it is scheduled on 6th Oct, the Tour Activity report will show the data of the tour scheduling time, which is 6th Oct, and the Tour Cohort report will show the data for the tour that are scheduled in the selected date range which is 12th Oct.

Next:

How do I schedule a tour as an agent in the Journey AI Tours?