a. Go to Journey AI Suite> Select Sub - Org/Org > Click Alerts.
b. Go to the Reports menu and click the By Alerts report under it. This report shows the overview of all alerts under each property.
c. At the Org level, the report can be filtered by Property name, Alerts, and Date Range.
d. At the Sub-Org level, the report can be filtered by Alerts and Date Range.
e. The report shows the following panels both at the Org and Sub-Org levels;
- Property Overview - The first panel shows the entire Property Overview and a bar chart of Unique Opens and Unique Clicks over the months.
- Drill down by Alerts- The second panel shows each alert's analytics.
- Breakdown - Alerts- The third panel shows the same report of the alert in tabular form.
f. The following details are shown in the reports of all the three panels:
- #Unique Sends - This column indicates the number of unique contacts to which the alert was sent.
- Unique Opens - Shows the open rate of the alert.
- Unique Clicks - Show the click-through rate of the alert.
- Unsubscribes - Shows the unsubscribe rate of the alert.
- Bounces - Shows the bounce rate of the alert.
Guide on Journey AI Report Metrics.
g. All the above fields are filterable for the Breakdown - Alerts report. Also, you can download the data by clicking the download button.
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