a. Go to Journey AI Suite> Select Sub - Org/Org > Click Alerts.
b. Go to the Reports menu and click the By Email report under it. This report shows the overview of all emails under each alert.
c. First, you must select the alert type for which you want to see the report.
d. At the Org level, the report can be filtered by Property name, Alerts, Email and Date Range.
e. At the Sub-Org level, the report can be filtered by Alerts, Emails and Date Range.
f. The report shows the following panels both at the Org and Sub-Org levels;
- Alert Overview - The first panel shows the alert overview and a bar chart of Unique Opens and Unique Sends over the months.
- Drill down by Email - The second panel shows each email's analytics.
- Breakdown - Email - The third panel shows the same report of the alert in tabular form.
g. The following details are shown in the reports of all the three panels:
- #Unique Sends - This column indicates the number of unique contacts to which the email was sent.
- Unique Opens - Shows the open rate of the email.
- Unique Clicks - Show the click-through rate of the email.
- Unsubscribes - Shows the unsubscribe rate of the email.
- Bounces - Shows the bounce rate of the email.
h. All the above fields are filterable for the Breakdown - Email report. Also, you can download the data by clicking the download button.
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