Hayley Chat provides 24/7 support to engage prospects. It assists with tour scheduling and promptly addressing inquiries. Hayley ensures round-the-clock availability to engage and nurture prospects without any delays.
In this article, we will explore how prospects experience Hayley Chat.
A. Initial Interaction:
a. Upon visiting the property website, Hayley's mascot will appear on the screen, accompanied by a text bubble.
b. The text bubble may include:
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- Quick Actions: Options like Schedule a Tour or visit the Resident Portal for immediate access to our services.
- Welcome Message: A friendly greeting to make you feel at home.
- Special Offers: Current promotions, such as "1-month rent-free," along with a Call-to-Action (CTA) button like Schedule a Tour, as shown in the image below.
To start the chat, click on the mascot.
B. Chat Controls:
a. In the header panel of the chat window, you can find the following options in the sequence below.
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- Restart Chat: Click the Restart Chat button to restart the chat at any point during the conversation.
- Give Feedback: Click the Give Feedback button
to share your feedback. - Language preference: You can choose your preferred language using the toggle button
; we have options for English and Spanish.
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- Go full-screen: To view the chat window full-screen, click the Go full-screen button
. - Minimize: Click the
sign to minimize the chat window.
- Go full-screen: To view the chat window full-screen, click the Go full-screen button
C. Guided Chat:
a. You can interact with Hayley through clickable options such as Find an Apartment, Schedule a Tour, or Show All Options.
b. By clicking the Show All Options button, you can view Photos or Videos, access Community Info and the Resident Portal, Contact Me, etc.
c. To close this window, click the cross button.
We will continue with this guide by exploring the Find an Apartment experience.
d. Selecting the Find an Apartment option will ask you about the bedroom preferences, move-in date, etc.
e. Once it collects all required information, it will show you the floorplan image, price, etc., and ask you to proceed to the next step by Scheduling a Tour. Alternatively, you can explore further by clicking the Show All Options button.
f. To schedule a tour, click the Schedule a Tour button.
g. Hayley will provide the Tour Scheduler Form to schedule a tour using chat.
D. Conversational Chat:
a. Hayley's conversational feature, fueled by the latest natural language processing and ChatGPT technology, brings you closer to effortless and natural chatbot conversations.
b. Enter your property-related query at the bottom bar, and Hayley will respond within 15-20 sec.
Next:
How do I navigate to Hayley Chat?