How does a prospect cancel a tour?

a. As a prospect, when you schedule a tour from the property website, you will receive a confirmation email.

b. You can cancel your tour by clicking the cancel button highlighted in the email body.

c. This will take you back to the scheduling page, where you can confirm cancellation.

d. When the appointment is canceled, you can schedule a tour again if you change your mind.

Next:

How does a prospect schedule live video tours?