Hayley, the AI-powered super agent, handles communications and data management between prospects and property management systems.
Whenever a prospect reaches out via call, mail, or chat, it triggers a series of automated, intelligent responses and actions from Hayley. This article outlines how she works.
How does Hayley interact with Prospects?
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a. Prospect Communication:
Prospects can communicate with Hayley via Hayley Chat, Hayley Mail, or Hayley Voice, depending on their preference for communication.
b. Conversational AI :
Hayley receives crucial information from the client’s CRM/PMS, such as tour slot availability, floor plan, unit availabilities, amenities, neighborhood, holidays, agent availability, etc.
Hayley uses this information to address queries from prospects, assist them with their apartment search, and help schedule property tours.
c. Headless Nudges:
Hayley engages prospects by nudging them at key points in their journey from lead to lease. Headless Nudges works as follows:
- Hayley Nurture for pre and post-tour nurturing.
- Hayley Winback for re-engaging those who have shown decreased interest.
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