Following are the step-by-step instructions to exclude a property from an automation used to send autoresponders and create a new auto response exclusively for that property.
a. Log in to https://accounts.hyly.app and navigate to the Automation app.
b. Click on the Playbooks drop down and select the Lifecycle Plays page and find the automation that contains the auto-response you would like to exclude on a specific property.
c. Hover over the automation and select Edit. Then, exclude the properties you wish to exclude from the general auto-responders.
d. You can duplicate the existing automations that send your autoresponders and assign it to only trigger for your specific sub-org.
e. To create a custom autoresponder go to the Action Item under Notify Prospect and select Create New Email.
It is important you create a new email and DO NOT edit an existing template. If you edit an existing template it will make the update for other properties.
f. Pick the desired template from Hy.ly Templates and Create a new campaign.
g. Edit your response, save and activate your new automation. If you have multiple automations triggering the same email you must duplicate that automation then choose this new campaign as the Notify Prospect email.
