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      What are the different tour scheduler modes available in Journey AI Tours?

      Hyly.AI Journey AI Tours offers three Tour Scheduler modes for availability settings. These are Hyly.AI Mode, Headless Mode, and Compatibility Mode.

       

      A. Hyly.AI Mode: 

      • Journey AI Tours is a versatile app that allows the property team to enable prospects to self-schedule tours directly from a property's website.
      • It also manages newly-scheduled appointments for touring prospects. 
      •  With the Journey AI scheduler mode, you will be able to manage the following settings, and the same will reflect on the Tour Scheduler:
        1.  Agent Calendar: The agents can view scheduled tours, create agent Events, add Walk-ins, and Schedule tours on behalf of prospects from the agent calendar.
        2. Agent Settings: Tour Scheduler: The agents can customize the following settings with agent access: Appointment Duration, Appointment Start Time, Tour Availability Begin Date, Heads-up Time, Tour Limit, Office Hours, Max reservation per slot, and Holidays and Exceptions.
        3. Admin Settings: Tour Scheduler: With admin access, you can Customize the scheduler design, customize the Scheduler drop-down menu, Add tracking codes, Customize the SMS template, etc.

      tour scheduler image 1

       
      B. Headless Mode:
      The agent doesn't use the Hyly.AI interface on the Headless Tour Scheduler. Instead, they will use their PMS CRM to edit or update the information and settings related to the Tour Scheduler. 
      In the case of the Headless Tour Scheduler, the data from the PMS is passed on to the Hyly.AI system through a unique property code (P-Code in the case of RentCafe) and vice versa.
      • The Headless Tour scheduler allows the property management team to continue managing prospect's touring appointments and guest cards on their PMS's CRM (Yardi, Entrata, Knock, etc.) without switching to the Hyly interface.
      • Headless Tour Scheduler works in sync with the property's PMS system and depends on the tour settings and availability set in the PMS, which gets transferred from the PMS to Hyly. AI.
      • Headless mode is preferable for the properties that are comfortable using their own CRM for handling daily operations, as they only require the Tour Scheduler to be placed on their website, ILS, GMB, and FB.
      • It directly controls Tour Scheduler Settings such as Agent Availability, Tour Durations, Tour Availability, Heads-up time, Office Hours, Holidays and Exceptions, Types of Tours, etc., from the PMS CRM.
      • Hyly.AI Tour Scheduler can be integrated with GMB, Apartments.com, and Rentpath.com, enabling additional avenues for prospects to tour.
      • Hyly.AI will set up GTM ( catch attributions and events) and evaluate 'Tour Conversions' with goals on the GA account.
      • Hyly.AI can set automated monthly reports customizable to their preferences/goals metrics.
      • The data flow between Hyly.AI and PMS/CRM systems is explained in the flow diagram given below;
        1. The diagram shows how the Hyly.AI API pulls the availability of the slot from the PMS/CRM (Entrata, Knock & Rentcafe) systems and pushes the tour types and slot availability to the property website for the Headless mode. 

        2. It also shows how the scheduled tours flow from the property website to the Hyly.AI system to the PMS/CRM  (Entrata, Knock & Rentcafe) systems. 

       

      tour scheduler image 2

       

      Since the Headless Tour Scheduler depends on the PMS/CRM used by the property, the details entered in the Hyly.AI system must match those entered in the PMS/CRM system.
      For example - The property's time zone in the Sub-Orgs setting of Headless Tour Scheduler in the Hyly.AI system should be the same as the time zone in the PMS of the property. It will cause double tour bookings if both systems have different time zones.

       

      C. Compatibility Mode :

      • Compatibility Tour scheduler mode is a hybrid of both Hyly.AI Tour Scheduler mode and Headless Tour scheduler mode.
      • The Tour Scheduler settings can be adjusted from Hyly.AI and the PMS/CRM system of the properties. The customization done on any platform will reflect on the tour scheduler.
      • This gives the agents an advantage in working on whichever system they are comfortable with.

       

      Next:

      Who are the Open Tour API partners of Hyly.AI?