Hyly AI Help Center

Back to home

Hyly AI Help Center

Journey AI

Journey AI

Help articles for the Journey AI Suite.

How do I get started with the Journey AI account?

How do I navigate all Journey AI apps?

How do I manage my Journey AI account?

How do I navigate to different menus in Journey AI?

How do I navigate between different properties in Journey AI?

How do I edit the Journey AI account information?

How do I reset the password for my Journey AI account?

How do I change the password for my Journey AI account?

How do I add a disclaimer for all email communications?

How do I interpret Journey AI reports metrics?

Blasts

How do I navigate to the Journey AI Blasts app?

How do I navigate to the different menus in Journey AI Blasts?

How do I use the Journey AI Blasts dashboard?

How do I use different blast statuses in the Journey AI Blasts dashboard?

How do I use the Blasts Templates dashboard?

How do I manage the blast approvals as an admin?

How do I manage the blast approval requests as an agent?

How do I use the Journey AI Blasts By Blast report?

How do I use the Journey AI Blasts Analytics report?

How do I use the Journey AI Blasts Contact List report?

How do I use the Journey AI Blasts By Email Platform report?

How do I use the Journey AI Blasts Property Audit report?

How do I use the Journey AI Blasts By Property report?

How do I use the Journey AI Blasts My Favourite page?

How do I use the Journey AI Blasts ‘Analysis By Org/Property' feedback reports page?

How do I use the Journey AI Blasts ‘Analysis By Blasts Type’ feedback report page?

How do I use the Journey AI Blasts ‘Analysis By Fields’ feedback reports page?

How do I enable blast approval from Blasts Settings?

How do I add the broker lists from Blasts Settings?

How do I add the student’s lists from Blasts Settings?

How do I add email addresses under the BCC list from Blasts Settings?

How do I manage settings for Blasts?

How do I create a Blast?

How do I schedule a Blast?

How do I create a blast using the AI-powered template?

How do I create a blast using the new blast editor?

How do I edit and turn on SMS in Blast?

How do I give feedback on the new Journey AI Blasts editor?

How do I clone a Blast template?

How do I duplicate a Blast template?

How do I attach a PDF file to blasts?

How do I add floor plans in Journey AI Blasts?

How do I upload a new image in Journey AI Blasts?

How do I cancel a blast?

How do I reschedule a blast in Journey AI Blasts?

How do I add Broker details while scheduling a Blast?

How do I add a CTA in a blast from Journey AI Blasts?

How do I customize and create contact groups while scheduling a blast?

How do I approve Blasts in Journey AI Blasts?

What are the best practices for creating a blast?

What is Journey AI Blasts AI-powered template?

Overview: Monitored Batches for Students Group In Journey AI Blasts

How to write emails that don't end up in SPAM?

See more

Drips

What are Journey AI Drips?

How do I navigate to the Journey AI Drips app?

How do I navigate to the different menus in Journey AI Drips?

How do I manage the Nurturing Angels in Journey AI Drips?

How does the Prospect Nurturing Experience of Journey AI Drips work?

How does the Resident Nurturing Experience of Journey AI Drips work?

How does the NCX Nurturing Experience of Journey AI Drips work?

How do I use the Journey AI Drips ‘By Property’ report page at the Org level?

How do I use the ‘By Drip’ report page at the Org & Sub-Org level?

How do I use the Journey AI Drips ‘Email Analytics’ report page at the Org & Sub-Org level?

How do I use the Journey AI Drips ‘By Email’ report page at the Org & Sub-Org level?

How do I use the Journey AI ‘Drips Contact List’ report page at the Org & Sub-Org level?

How do I use the Journey AI Drips ‘By Email Platform’ report page at the Org & Sub-Org level?

How do I use the Journey AI Drips ‘My Analytics’ report page at the Org & Sub-Org level?

How do I edit a drip campaign from Journey AI Drips?

How do I edit a drip using the Journey AI Drips new editor?

How do I give feedback using the Journey AI Drips new editor?

How do I upload a new image in Journey AI Drips?

See more

Alerts

How do I navigate to the Journey AI Alerts app?

How can I navigate the different menus in Journey AI Alerts?

How do I use the Availability Alert page?

How do I use the Price Drop Alert page?

How do I use the By Alert report?

How do I use the Alerts By Email report?

How do I use the Alerts Contact List report?

How do I use the Alerts By Email Platform report?

How do I use the Alerts By Property report?

How do I use the Alerts My Analytics report?

How does the Availability Alert work?

How does the Price Drop Alert work?

See more

Events

How do I navigate to Journey AI Events?

How can I navigate the different menus in Journey AI Events?

How do I use the Journey AI Events dashboard?

How do I use different event statuses in the Journey AI Events dashboard?

How do I use the Events Templates dashboard?

How do I use the Events My Approvals page as an admin?

How do I use the Events All Approvals page as an admin?

How do I use the Events Approval History page as an admin?

How do I use the Events My Approvals page as an agent?

How do I use the Events Approval Request History page as an agent?

How do I use the By Event Report page?

How do I use the Event Contact List Report page?

How do I use the Events My Analytics report?

How can I change event approval settings using the Events Settings page?

How do I add broker lists/details using the Events Settings?

How do I add student lists/details using the Events Settings?

How do I add email addresses under BCC for all event emails using Events Settings?

How do I create/edit an event using Journey AI Events?

How can I use the omnichannel preview while creating an event?

How do I schedule an event?

How do I find the sent date and time of an event e-blast?

How can I approve an event in Journey AI Events?

How do I mark attendance for an event in Journey AI Events?

How do I activate QR codes for events?

How can I use QR codes to mark attendance for an event?

How can I send quick emails to event RSVPs?

How can invitees RSVP to Events?

How can I manage the RSVP list for an event?

How do invitees experience Journey AI Events invite?

How do I embed and link Journey AI Events to my property website?

See more

Refer-a-Friend

How do I navigate to the Journey AI Refer-a-friend app?

How can I navigate the different menus in Journey AI Refer-a-Friend?

How do I use the Refer-a-Friend Referral Campaigns dashboard?

How do I use the By Property Report page in Refer-a-Friend?

How do I use the By Campaign Report page in Refer-a-Friend?

How do I use the Campaign Analytics Report page in Refer-a-Friend?

How do I use the Campaign Contact List Report page in Refer-a-Friend?

How do I use the My Analytics Report page in Refer-a-Friend?

How do I create/edit a referral campaign in Refer-a-Friend?

How do I schedule a referral campaign in Refer-a-Friend?

How do I manage Refer-a-Friend settings?

How do residents access the Refer-a-Friend Campaign?

See more

HayleyChat

How do I navigate to the HayleyChat?

How can I navigate the different menus in HayleyChat?

How do I customize the Hayley mascot?

How do I add an offer to HayleyChat?

How do I set colors for my Hayley mascot?

How do I create my mascot in Hayley?

How do I access embed codes for HayleyChat integration?

How do I share URLs for the HayleyChat?

How do I customize self-guided tour settings for HayleyChat?

How do I use the Preference Center Menu under HayleyChat?

How do I add the price range filter for available units?

How do I stop tour scheduling from HayleyChat?

How do I add a custom button button to guided chat?

How do I add form questions to the Contact Me/ Tour scheduler form?

How do I request for feedback on HayleyChat?

How do I add the “Do I Qualify” button to HayleyChat?

How do I use the HayleyChat Analytics report?

How do I use the HayleyChat Contact List report?

How do I add a disclaimer to HayleyChat?

How does Hayley follow up with prospects once the tour is scheduled?

How do agents streamline tour management with HayleyChat?

How can I verify and update property information for HayleyChat?

See more

Tours

How do I navigate to the Journey AI Tours app?

How can I navigate to different menus in Journey AI Tours?

How do I use the Journey AI Tours Agent Calendar?

How do I use the Amenity Reservation page as an agent?

How do I use the Agent Settings: Tour Scheduler page?

How do I use the Agent Settings: Amenities page in Journey AI Tours?

How do I use Admin Settings: Tour Scheduler Page?

How do I access embed codes and URLs for the tour scheduler?

How do I use the Admin Settings: Amenities page?

How do I access embed codes and URLs to add the amenities scheduler to the tour site?

How do I use the Admin Settings: Tour Site page?

How do I access embed codes and URLs for the tour site?

How do I embed Tour Site Script on the property website?

How do I use Journey AI Tours Reports?

How do I schedule a tour as an agent in Journey AI Tours?

How do I cancel or reschedule an appointment in Journey AI Tours?

How do I close a tour in Journey AI Tours?

How do I add a log of walk-ins in Journey AI Tours?

How do I view and edit walk-ins in Journey AI Tours?

How do I reschedule, cancel, or delete walk-ins in Journey AI Tours?

How do I schedule agent events and staff meetings in Journey AI Tours?

How do I schedule a live video tour as an agent?

How do I join and manage a live video tour as an agent?

How do I reserve an amenity from Journey AI Tours as an agent?

How do residents reserve amenities from the tour scheduler?

How do I manage weekly tour availability as an agent?

How do I block holidays on the tour calendar?

How do I manage agent calendar settings in Journey AI Tours?

How do I manage headless settings in Journey AI Tours?

How do I customize tour slot occupancy?

How do I add recurring slots for amenities as an agent from the Journey AI Tours?

How do I block holidays for amenity bookings in the tour calendar?

How do I customize the tour schedular design as an admin?

How do I customize tour schedular dropdown options as an admin?

How do I install tracking pixels for GTM in the tour scheduler settings?

How do I customize SMS templates for tours?

How do I customize SMS templates for the amenity reservation in Journey AI Tours?

How do I install the Journey AI Tours scheduler on my property website?

How do I customize amenities from admin settings in Journey AI Tours?

How do I manage tour experiences in Journey AI Tours?

How do I add video URLs to the tour site?

How do I add the property logo to the tour site?

How do I add links to self-guided tours?

How do I integrate calendars with Journey AI Tours?

How do I manage integrated calendars with Journey AI Tours?

How do I add the Journey AI Tours scheduler link to Google My Business?

How do I share access for adding the tour scheduler link on Google My Business?

How do I add the Journey AI Tours scheduler link to the Entrata website?

How do I add the Journey AI Tours tour scheduler link to Yelp?

How do I integrate Realync pre-recorded videos with Hyly.AI?

How does a prospect re-schedule a tour?

How does a prospect schedule a tour from a property website?

How does a prospect cancel a tour?

How does a prospect schedule live video tours?

How does a prospect use live video tours?

What platforms can the Journey AI Tours tour scheduler be installed on?

What are the different tour scheduler modes available in Journey AI Tours?

Who are the Open Tour API partners of Hyly.AI?

How do I set up tour trigger automation?

How do I check ILS authorization in Journey AI Tours?

How do I set up Live Video Tours automation?

How do I manage Journey AI Tours automation?

How do I edit Journey AI atoresponder emails?

How do I create a custom autoresponder for a property?

How do I manage agent notifications for tours?

How do I manage tour notifications for prospects?

How do I generate Journey AI Tours' URL for Google My Business and Facebook?

See more

Journey AI CRM

How do I navigate to the Journey AI CRM app?

How can I navigate the different menus in Journey AI CRM?

How do I use the Contact Pipeline page in CRM?

How do I use different status icons in CRM?

How do I use the Contact Lists page in CRM?

How do I use the Tasks page in CRM?

How do I use the Taskless Contacts page in CRM?

How do I use the Agent Activity page in CRM?

How do I use the Alerts Log page in CRM?

How do I use the Prospect Follow-Up page in CRM?

How do I use the Canned Emails page in CRM?

How do I use the Refer-a-Friend page in CRM?

How do I set up the Journey AI CRM user profile?

How do I access Task Notifications in CRM?

How do I access Alerts Notifications in CRM?

How do I search for a contact in CRM?

How do I manage Contact Cards in CRM?

How do I manage Activity Stream from contact cards in CRM?

How do I update contact details in the contact card from CRM?

How do I update Form Questions in the contact card from CRM?

How do I change the email check status for a contact in CRM?

How do I add a contact to an existing list in CRM?

How do I manually change the contact status from CRM?

How do I manage SMSs from CRM?

How do I send emails from CRM?

How do I make a call to contacts in CRM?

How do I schedule a tour in CRM?

How do I create and edit a task for a contact in CRM?

How do I add notes to a contact card from CRM?

How do I upload documents for a contact card in CRM?

How do I merge duplicate contacts in CRM?

How do I delete a contact from CRM?

How do I check the call record of contact from CRM?

How do I verify my Call As Number from CRM?

How do I add and remove tags to contacts in CRM?

How do I bulk update contacts in CRM?

How do I filter contact cards in CRM?

How do I manage tasks in CRM?

How do I create a canned email in CRM?

How do I send canned emails from CRM?

How do I send show data to Yardi from CRM?

How do I check the details collected (notes, contact details, or preferences) in a Live Video Tour from CRM?

How do I resolve the Desired Unit Issue while sending tour activities to Yardi?

See more

Success Center

How do I navigate to the Journey AI Success Center app?

How do I navigate to the different menus in Success Center?

How do I use the Blast Success Analysis report?

How do I use the Blast Success Reports?

How do I use the Blast Set Goals page in Success Center?

How do I use the Blast Property Audit report in Success Center?

How do I use the Property Blasts report in Success Center?

How do I use the Drips By Property report in Success Center?

See more